Frequently Asked Questions

Do not worry, simply get in touch with our Sales Team who can check the payment system and confirm whether this has been received or indeed unsuccessful. You can call 01274 588079, email sales@housedecorinteriors.co.uk or discuss further in LiveChat. We recommend you get in touch with us before attempting the order again as this may duplicate payments/orders.

Yes, we would always recommend that you have seen the fabric/wallpaper in person before placing your order. This can be in a pattern book from a local stockist or by ordering samples. Samples are charged at £3.00 for up to 4 or £6.00 for up to 8. Delivery takes approx. 3-8 working days to arrive at a standard UK address, provided the samples are in stock with the manufacturer.

If your sample/s are out of stock or discontinued you will be notified and you can choose to wait for the sample or select an alternative. You will also receive a Discount Code to redeem the cost of your samples from your next order. Discount Codes are single-use and automatically expire 3 months from the sample order date. It cannot be used in conjunction with any other discount.

Samples are not batch-specific. If you require a sample from the specific stock please get in touch with our sales team who can assist and provide more detail.

Orders are usually delivered within 3-5 working days, to a Standard UK area, provided your selected items are in stock.  You will be notified by email if your item is out of stock, or delayed, and at this time you can choose to wait for the item, select an alternative or cancel your order for a full refund.

Certain Brands do offer Express Delivery, please get in touch for more information.

Casamance/Casadeco/Camengo/Caselio are all based in France therefore delivery is approx 10-15 working days (approx 2-3 weeks), this would be confirmed as part of your order updates. We would recommend that you do not book a decorator/workroom until the order has arrived, we would not be liable for any charges due to delays.

We quote 3-4 weeks providing your chosen fabric is in stock at the time of placing your order. If the fabric is out of stock, you will be contacted and at this time you can choose to wait for the item, select an alternative or cancel your order for a full refund.

Our workroom is in-house therefore so any queries or requests can be discussed if you have a shorter timeframe.

We would recommend that you don’t book a fitter until the order has arrived, we would not be liable for any charges due to delays. If you would like to discuss further please do not hesitate to get in touch.

Yes, please select the lining option you require from the drop-down box when ordering. We may recommend a certain lining depending on the fabric composition, please feel free to contact us to discuss before placing your order. We can also provide FREE lining samples for you to test with the fabric sample before ordering.

DB1 Deluxe Satin Lining is our standard and is available in 4 colours.

• It is Cotton Rich 200gsm with an excellent drape and crease resistance.

DB4 Blackout 3 Pass Lining is out blackout option and is available in 3 colours. (Recommended for embroidered fabrics)

• Polyester with blackout and thermal properties. An excellent durability and water resistance.
• Please note ‘pin holes’ may be visible along stitch lines.

Thermal Lining is available in an Ivory colour.

• 52% Polyester 48% Cotton. Helps to prevent heat loss without adding bulk.

We offer Curtain Interlining. 100% cotton, approx 270gsm and pre-shrunk.

This is ideal to help your curtains appear fuller and more luxurious and add additional thermal protection to help with those energy bills. Great to use with thin fabrics such as silk and provides extra protection against UV and sunlight.

We offer Bonded Interlinings specifically for roman blinds. This is available in Ivory or Blackout Cream.

A Polyester lining bonded to a medium interlining. This will add fullness to your roman blinds and additional thermal protection. Great to use with embroidered fabrics or drafty windows.

Through this website we offer, 40mm Eyelet Heading, 60mm Eyelet Heading, 3” Pencil Pleat, 6” Pencil Pleat Heading, Double Pinch Pleat, Triple Pinch Pleat and 80mm Wave Heading.  If you have any other requirements, please email us, or give us a call on 01274 588079.

We will provide hooks for 80mm Wave curtains according to the number of gliders provided with your order. Our Pinch Pleat curtains have the hooks sewn into the curtains on a slider so they can be easily adjusted.

We will not provide hooks for Pencil Pleat curtains. These are usually provided with the track or pole and our Pencil Pleat curtains are sent ungathered. This means you can make them as tight or loose as you like and fit the hooks accordingly. We would recommend approx 10 hooks per fabric width. If you do require hooks please request these as part of your order.

We provide the product details (including vertical pattern repeat and useable width) as per the Brand’s information. These measurements are provided as approximate figures and a certain level of tolerance is allowed. We are more than happy to investigate any discrepancies further and ask that you please get in touch as soon as possible via telephone or email with your order details.

Please get in touch before the fabric is cut or used as this may affect the ability to return the goods.

Many Brands offer a wallpaper calculator on their website and we are happy to help where we can. Please note the calculator would only provide an estimate amount and we recommend that you double-check with whomever is doing the decorating before you order. Most Brands offer reservation services for any additional rolls you might need rather than ordering surplus.

Wide width wallpapers are usually sold in metre lengths. We have a guide to calculate the quantity needed upon request.

The made to measure quotation shows the fabric quantity our workroom would require. This will give you a good guide, but we would always recommend you get whomever is making the curtains or blinds to check how much fabric they will need based on their turnings and allowances.

As per our Returns Policy, we do not accept returns of partial non-faulty orders. Many brands offer a reservation service to reserve any additional rolls if you are unsure of the quantity. You can see our Returns Policy.

Each fabric will have the manufacturer’s intended uses as part of the product details. If the fabric you are interested in can be used for upholstery we would recommend you get in touch to discuss your order further. The majority of fabrics are supplied non-FR Treated as standard, please contact our sales team if you require the fabric to be supplied FR Treated for domestic or contract upholstery use.

Please note that the majority of fabrics on our website are priced for non-FR Treated stock. There may be an additional charge if the fabric requires further treatment.

If the fabric or wallpaper has a half-drop pattern repeat this means the design will appear to run diagonally across the width. When making curtains or blinds, you will need to consider that when calculating the quantity required. We would recommend you get a sample of the product first and do some online research if you have not used a half-drop pattern before.

For most brands, yes simply find your fabrics, add to the cart and purchase.  Some Brands such as Romo/ Villa Nova & Colefax & Fowler/ Jane Churchill are sold as Made to Measure products only.

Our minimum order is 1 metre for the majority of fabrics, but from thereon we can accept orders for part-metres (to the nearest 10cm). Simply add the fabric to your shopping basket and type in the quantity you require (eg. 3.4).

Silk fabrics may have slubs and slight imperfections that are a vital part of the intrinsic beauty and natural characteristics. These would not be considered defects and add to the natural texture of the fabric design. We would always recommend you have seen the fabric in person before placing an order; via a local stockist or ordering a sample.

Yes, Curtains/ Blinds will always be pattern-matched.  When ordering 2 or more items in the same fabric with the same drop, they will be pattern-matched to each other.
If ordering 2 or more items in the same fabric but with different drops we will pattern match from the top as standard. If you would prefer from the bottom please specify in your special instructions during checkout or contact the sales team. We do not pattern-match Curtains to Blinds, or vice versa.

Checks & Geometric Patterns: Every effort will be made to ensure the pattern runs straight across your Blind or Curtain. Fabric is naturally a malleable product and we therefore cannot guarantee the design will run straight across. If you have any queries please do get in touch before placing your order.

Yes, always.  We may be able to offer a reservation service for additional rolls (depending on the brand) if you are unsure of the quantity required. If you already have some wallpaper and find you need to order more from the same batch, please specify the batch number required in the ‘Order Notes’ section when ordering. We would recommend that you check if the batch is in stock prior to ordering.

As we are an Online Retailer, you will need to take your own measurements and fit your Curtains / Blinds yourself.  We do however have provided measuring guides (bottom of the page), and can give further guidance & assistance by emailing sales@housedecorinteriors.co.uk or if you call us on Tel: 01274 588079.

No, we are primarily an online retailer and don’t offer installation services. However, we do provide detailed measuring and installation guides on our website to assist you. If you need any further guidance, please contact our sales team.

Sorry, at present we ship & trade within the mainland UK, Isle of Man, Scottish Highlands and Northern Ireland. Due to uncertainties with Brexit, we do not offer delivery to the Channel Islands, Republic of Ireland or any other EU Countries at this time.

We prioritise sustainability and work closely with brands that share the same ethos. If you have specific requirements or need more details about the sustainability of a particular product, please contact us.

Care instructions vary depending on the product. Most of our products come with manufacturer-recommended care guidelines. If you’re unsure or need additional advice, please reach out to our customer service team.

Yes, once your order has been despatched , you will receive an email with tracking details. If you have any concerns about the delivery status, please get in touch with our customer service team.

If your order has been sent directly from the manufacturers please get in touch for tracking information as this is not sent automatically.

If you need to change or cancel your order, please contact us immediately. Depending on the status of the order, we’ll do our best to assist you.

In the rare event that your order arrives damaged, please take photos of the damaged product and packaging and contact our customer service team immediately. We’ll assist you with a replacement or refund as appropriate.

We always strive to provide the best customer service and deliver orders promptly however appreciate all feedback to improve. If you have a complaint please email sales@housedecorinteriors.co.uk and one of our team will come back to you.

While we strive to display colours as accurately as possible, variations can occur due to computer monitor settings. We recommend ordering a sample to ensure the colour matches your expectations.

Our Phone lines are open from 9.00 am – 4.45 pm Monday – to Friday, however, if you leave a voicemail, send us an email or leave a message in LiveChat we’ll aim to get back to you on the next business day.